Booking terms and conditions

Last updated: 23 September 2026

1. Who we are

Persona Beauty Studio — [Company name], NIF [NIF], Rua Nova dos Mercadores, 5C, 1990-175 Lisboa. Phone and WhatsApp: +351 928 369 259.

2. Bookings

You can book online, leave a request on the website, write on WhatsApp or call. Online bookings are confirmed immediately; requests are confirmed by us on WhatsApp or by phone.

3. Prices

Prices shown are final prices, taxes included. Where a price is shown as a range, the final amount depends on hair length and thickness or the work required and is confirmed at the consultation, before the service starts.

4. Changes and cancellations

If you need to change or cancel your appointment, please let us know at least [X hours] in advance on WhatsApp or by phone. [Rules for no-shows or late cancellations, if any]

5. Late arrival

If you arrive more than [X minutes] late, we may need to shorten the service or reschedule it so as not to delay the next clients.

6. Payment

Payment is made at the studio after the service. We accept [payment methods].

7. Health and allergies

Please tell us before the service about allergies, pregnancy, skin or relevant health conditions. Before your first colour appointment we may ask you to have a patch test.

8. Children

Children must be accompanied by an adult throughout the service.

9. Complaints and dispute resolution

You can file a complaint in the studio’s complaints book or in the Livro de Reclamações Eletrónico. In the event of a consumer dispute you can turn to the alternative dispute resolution body: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), Rua dos Douradores, 116, 2.º, 1100-207 Lisboa. More information at www.consumidor.gov.pt.

10. Applicable law

These terms are governed by Portuguese law.